I didn't want to call individual agencies,then try to put the information together. Here I could just get an overview of everything I would be eligible for, and I feel confident that [you] understand what kind of stuff I am eligible for, as opposed to me running around trying to figure it out on my own.

I picked up the phone shaking, near tears, and now an hour later I feel like we have a plan. After 42 years, my husband was unemployed with no health benefits, no severance, no anything.

I called about one thing only, and she just charged ahead and did all kinds of other stuff. It was wonderful. Things I didn't even know about, she told me about that I could be eligible for.

I had no idea about any of this. My mom was telling me, because she's on PACE. She said to give this number a call and just check it out.

You get up in age and you've worked for a company for 35 years and they [push you out] and I had no idea anything about how to get help. I haven't been unemployed since 1970. So this is like a whole new [world].. I had no idea who to turn to, or how to get help and I just want to tell you how much I appreciate you all.

My mom lost her pension about ten years ago when my dad died.. and with the donut hole she couldn't come up with the $4,700 and we didn't know what we were going to do for her.

I would have never applied! I got a letter in the mail from you guys and that's what started things off.

I’m an old man, and I don’t understand half of these things. Every question I asked I was given a good answer in language that I can understand.

I contacted a different organization and they were not able to assist me. Your staff reached out to me and helped me through this process. Your help has been beyond everything.

The only thing I can hope for now is to receive enough food stamps to feed me and then try to juggle my $1,200 budget from Social Security to cover my $1,000 per month rent and pay the rest of my bills.

This is scary -- I've been unemployed, I'm smart, I'm putting my student loan in deferment. I mean, the financial crisis has been a nightmare, and I'm still not recovering from that financially. Every day I'm looking for a job...and checking my blood pressure!

I got food stamps...and had no idea I was eligible. It is great, especially when you didn't know you were eligible. The addition of the money (food stamps) has helped make my quality of life better.

I submitted an application last night, and it was totally wrong. I called back today, and spoke to your staff who took me step-by-step through the application. He did everything to make sure my application went through.

I'll buy a loaf of bread from the dollar store and stretch it, and if I have bread and milk, I'm fine. I don't want to lose the medical cause there's no way to go buy that in a dollar store. At my age, you kind of need medical insurance.

Your staff very helpful. They took the time and explained in detail each thing [my sister] could potentially be eligible for. They told me the information that I would need to get the benefit.