System Change Efforts

Through its operation of scalable, data-driven initiatives in multiple states to connect low-income individuals to critical benefit programs, BDT has a unique perspective on the policy and systems changes that have the most potential to make benefits access more simple, comprehensive, and cost-effective.

Whenever possible, BDT seeks to leverage its robust, multi-state data, along with the individual client stories underneath that data, to catalyze meaningful reform. In addition to conducting data-driven outreach and enrollment assistance for low-income seniors and families, BDT engages federal, state and community partners in policy and systems change initiatives in order to make benefits access more simple, comprehensive and cost-effective. BDT engages in systems change efforts in the following areas:

Data and Technology

  • Facilitate cross-agency data sharing and data matching for outreach and enrollment purposes
  • Inform integrated information systems development to ensure simplified verification and renewal processes
  • Develop standard client consent across agencies and benefits programs
  • Evaluate online benefit application access for vulnerable populations

Integrated Service Delivery

  • Monitor and inform business process improvement efforts across geographies
  • Enable “no wrong door” service delivery through multi-channel support for diverse population
  • Create streamlined enrollment processes for multiple benefits
  • Demonstrate high quality contact center service delivery for public and private agencies

Policy Improvement

  • Encourage comprehensive benefits application modernization
  • Experiment with enrollment alternatives for entitlement programs
  • Influence federal and state regulations to facilitate person-centered enrollment assistance

Outcomes Research

  • Study impact of access to public benefits on health outcomes for dual eligible seniors
  • Evaluate impact of BDT intervention on benefits participation rates
  • Model potential cost-savings of increased benefits access for cross-sector stakeholders