1. We create Solutions We solve problems in a way that is efficient and effective. We overcome barriers to enrollment for clients, invest in staff development, and engage with partners to innovate.
2. We foster Diversity Our culture of inclusivity and equity is built on respect for our clients and their dignity, our staff and their experiences, and the communities we serve.
3. We take Ownership By recognizing both our strengths and areas for improvement, we hold ourselves accountable to our mission and each other in order to deliver the best service to clients.
4. We are Relentless Our commitment to our clients, mission and approach is unwavering. We tirelessly help our clients from start to finish, support one another to perform at our best, and push for policy that creates meaningful change.
5. We Communicate Openly We promote a straight-forward, transparent exchange of information and ideas to build trust with clients and collaborate internally as well as with partners.
6. We practice Empathy We challenge ourselves to view every interaction from all perspectives—for our clients and their daily struggles, our relationships as staff, and organizationally as we grow.
7. We choose Quality To achieve our shared vision, clients, staff, and partners should receive superior service, professional support, and high levels of engagement.