Engagement Manager – Colorado
Benefits Data Trust (BDT) is looking for a Colorado-based Engagement Manager to cultivate and maintain partnerships with state and local government, non-profit, and private-sector entities to facilitate outreach and enrollment through the Colorado Benefits Center. Like all of BDT’s benefits centers, the Colorado Benefits Center seeks to overcome common barriers to enrollment in essential benefits such as the Food Assistance Program (also known as the Supplemental Nutrition Assistance Program or SNAP) through data-driven outreach, person-centered service delivery, and close coordination with state partners.
The Engagement Manager will oversee all BDT initiatives in Colorado, the largest of which is focused on increasing participation in SNAP through our partnership with the Colorado Department of Human Services (CDHS). In 2019, BDT will be deploying a free, online tool to identify individuals likely eligible for SNAP and connect them to the form of assistance that is right for them (self-service, phone, or in-person). The Engagement Manager will build-up partnerships with organizations serving people 50 and older in particular in order to increase awareness of this new tool as well as to inform how it can be tailored for the older adult population.
The Engagement Manager will also oversee an initiative with the Colorado Department of Public Health and Environment (CDPHE) and the Center on Budget and Policy Priorities (CBPP) designed to increase WIC enrollment through text and voice message nudges.
The Engagement Manager will keep the Director and other internal stakeholders informed of critical developments and seek guidance when appropriate. To be successful, the Engagement Manager will travel to BDT offices in Philadelphia for orientation and training, and as needed thereafter.
- Develop and maintain a plan to execute on BDT obligations and expand BDT’s impact. Keep abreast of policy, partner, and healthcare developments in Colorado.
- Represent BDT at stakeholder meetings and participate in ongoing SNAP-related working groups and regional conferences, including the Colorado Blueprint to End Hunger.
- Build buy-in from county offices for BDT activities and identify areas for continued improvement and collaboration.
- Cultivate new partnerships and identify organizations to receive contracts from BDT for SNAP outreach, negotiate contracts, provide technical assistance, and ensure they meet their contractual obligations.
- Engage and inform external partners on how to leverage BDT’s new public tool designed to identify individuals likely eligible for SNAP and to connect them to the form of assistance that is right for them (self-service, phone, or in-person).
- Identify opportunities and make recommendations to streamline enrollment.
- Coordinate external communication with key partners and funders, providing ongoing program status reports, outlining new opportunities to enhance the program, and sharing best practices from other states.
- Draft or provide content for funding proposals, fact sheets, presentations, blogs, etc. to facilitate dissemination of critical information, seeking appropriate approvals from the Communications team.
- Facilitate the execution of program contracts with the Finance team and others, including the development of the statement of work, deliverables, budgets and when necessary, data sharing agreements.
- Coordinate with internal stakeholders to ensure contract activities are implemented as required.
- Engage in annual organizational and departmental goal-setting and conduct ongoing assessment of goal progress.
- Master’s degree and 3 years of relevant experience or a Bachelor’s degree and 5 years of relevant experience or graduate coursework completed;
- Knowledge and familiarity of the public benefits landscape;
- Experience cultivating and managing partnerships with community & advocacy organizations and/or government entities;
- Ability to analyze and present complex data, including simplifying concepts for a wide array of audiences;
- Superior oral communication skills, with the ability to work with internal and external teams and network effectively;
- Comfortable with frequent travel within the state of Colorado and occasional travel outside the state;
- Ability to change courses quickly and adapt to tight deadlines;
- Superb organizational and project-management abilities;
- Experience providing technical assistance or coaching other people;
- Exceptional writing skills, with the ability to draft and edit a wide variety of materials, including but not limited to funding proposals, introductory emails, social media posts, presentation slides, and program reports;
- High level of proficiency in MS Office (including MS Word, Excel, and PowerPoint) as well as ability to learn new program management tools;
- Commitment to improving the lives of vulnerable populations; and
- Space to carry out job responsibilities as BDT does not have an office in Colorado.
Benefits Data Trust (BDT) is a national nonprofit organization that helps people live healthier, more independent lives by creating smarter ways to access essential benefits and services. BDT employs 160 people in Philadelphia and provides benefit enrollment assistance to individuals and families in Colorado, Maryland, New York, North Carolina, Pennsylvania, and South Carolina. Each year, BDT helps tens of thousands of people receive critical supports using data, targeted outreach, policy change, and new technologies. Since its inception, BDT has submitted over 800,000 applications on behalf of over 600,000 households, securing over $7 billion in benefits and services.
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