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COVID-19 has led to a health and economic crisis of epic proportions. Record-high unemployment rates created an increased need for assistance to help people pay for food, housing, healthcare, and more. Since the onset of COVID-19, we have seen as high as a 145% increase in calls coming into the call center. During this time, we simultaneously faced the unexpected and unbudgeted expenses of quickly transitioning our staff of 200+ to work remotely in compliance with social distancing guidelines.
To the partners who have made our continued work possible during this unprecedented time: Thank you. Without you, we could not have begun to tackle the challenges brought on by these extraordinary circumstances to connect those in need to critical public benefits. Though we have made great strides during this global crisis, we know that our work is far from over. We look forward to bettering the future of benefits access alongside our partners and communities.
To learn more, watch the latest video from The Rockefeller Foundation.
As BDT continues to scale our efforts and expand our impact, we are also thrilled to grow our mission-driven team. We recently hired Bert Miuccio as Director of Healthcare Innovation, and promoted Macaire Jackson to Director of Technical Services and Cloud Engineering.
Bert Miuccio, Director of Healthcare Innovation
With over 30 years of experience as a leader in healthcare and social impact organizations, Bert has a deep understanding of population health, integrated healthcare delivery systems, and value-based payment models. His leadership in the technology sector was instrumental in laying the groundwork for the development of IT security solutions now used by more than 70% of large enterprises worldwide. Prior to joining BDT, Bert lead HealthTeamWorks as CEO. His professional background also includes working as Senior Solutions Lead at TransforMED, the practice transformation subsidiary of the American Academy of Family Physicians, and as CEO of the Center for Internet Security (CIS), a public interest technology organization with global reach and impact. Before co-founding CIS, he served in executive leadership positions in the Adventist Health System and was President of CentraCare, an urgent care company with locations throughout central Tennessee. He also held leadership positions at several acute care hospitals affiliated with the Catholic Health Association.
Macaire Jackson, Director of Technical Services and Cloud Engineering
Join us in congratulating Macaire Jackson for his recent promotion to BDT’s Director of Technical Services and Cloud Engineering. Macaire is a security manager with over 15 years of experience in helping companies and organizations build security systems and implement secure data practices. Since joining BDT, Macaire has established a dedicated security team, performed regular audits and testing of services, and provided security training for staff as the Information Security Manager. In his new role of Director of Technical Services and Cloud Engineering, Macaire will lead BDT’s efforts to operate efficiently and securely as we continue to expand our impact and look towards the future of data security and public benefits access. He holds a degree in Computer Science and Applied Mathematics from Temple University.
BDT is committed to continuing conversations around diversity, equity, and inclusion within our organization and beyond. In the first two pieces below, Trooper Sanders addresses these important issues and how our work plays a vital role in ensuring the direct impact of positive change.
We continue to hire and are conducting interviews remotely. We have open positions at all levels of experience and encourage you to share the openings with your network.