Benefits Outreach Specialist

Benefits Data Trust (BDT) is a national not-for-profit organization committed to transforming how individuals in need access essential benefits and services. BDT envisions an efficient, cost-effective health and human services system that proactively connects individuals and families to the supports they need so that people are healthier and more economically secure, and communities are stronger. Through direct service delivery and systems change efforts, BDT works to improve health, social, and economic outcomes, streamline the benefits enrollment process, and reduce administrative costs for government and nonprofit agencies. BDT employs 160 employees in Philadelphia, and operates programs in Colorado, Connecticut, Maryland, New York, North Carolina, Pennsylvania, and South Carolina. Since its inception in 2005, BDT has successfully submitted over 700,000 benefits applications for low-income households across the country, securing over $7 billion in benefits for food, healthcare, heating and other services that help move individuals and families toward financial stability. BDT now submits more benefit applications each year than any other single entity in the nation. Research and evaluations have found BDT’s direct service delivery, comprised of targeted outreach and enrollment assistance, to be highly cost-effective. BDT also works with government agencies to assist them in adopting policies and practices proven to streamline benefits enrollment, and BDT partners with leading researchers to document the impact of benefits access and cost-effective outreach and enrollment strategies.

You don’t need to know everything about public benefits to apply. We’ll take care of that in our comprehensive training. But you will need to be able to effectively translate complex information to our clients, so we would like you to be able to communicate effectively and be comfortable as a part of a team that can assist you in this area.

We’d also prefer for you to have previous non-profit, social service, and/or call center experience and a bachelor’s degree. If you don’t have a degree that’s not a problem; High School graduates and those with previous work experience in other fields are equally considered. Oh, and if you speak more than one language (Spanish, Russian, Cantonese, Mandarin, etc.), that is a plus!

From Monday to Friday your day will begin at 8:45 a.m. in our beautiful center city office and end at 5 p.m. (unless you get a call that takes you past 5pm; but don’t worry, we’ll pay you for time assisting our clients after 5 p.m.).  During the day you will have 45 minutes for lunch and an additional 30 minutes of break time to meet new people, watch Netflix in our break room, or to just take a load off and relax.

Last, but certainly not least, we offer a starting salary of $14/hr, a comprehensive health benefits package including medical, vision, and dental coverage, and a 401K with a 2% employer match. We offer 16 paid time off (PTO) days per year, which is prorated to your start date, in addition to 9 company paid holidays.

Thank you for your interest in Benefits Data Trust. We look forward to meeting you!

To apply for this position, click here.